Free US shipping over $75 30-day easy returns New: the Water collection

FAQ

Help / FAQ

Questions,
answered.

The things customers ask us most. If your question is not here, contact customer care.

How do SurfPact sandals fit?

They fit true to European size. If you are between sizes, size up. Most straps are adjustable, so a slightly roomier fit is usually more comfortable than a tight one. Our size guide has foot-length measurements.

Can I wear them in the water?

Yes. The Water collection is built with quick-dry uppers and wet-surface outsoles. Rinse with fresh water after saltwater or chlorine, then air dry away from direct heat.

How long does shipping take?

US standard shipping is 3-5 business days after processing. Orders leave our studio within 1-2 business days. Free standard shipping on US orders over $75. See the shipping policy for details.

What is your return policy?

You have 30 days from delivery to return unworn pairs. Start a return through the contact page. US return shipping is $6.95 and is deducted from the refund. See the returns policy.

How should I clean leather sandals?

Wipe with a damp cloth and let them air dry. Do not machine wash or soak leather. A small amount of leather conditioner can be used occasionally on full-grain styles.

Do you offer wide sizes?

Our adjustable straps accommodate a range of widths. If you normally wear a wide fitting, size up and use the strap adjustments. Email us with your usual size and we can recommend a style.

Can I change or cancel an order?

Email us as soon as possible. We can usually change or cancel an order before it is packed. Once a tracking number is issued, the order is on its way and can be returned instead.

Where are SurfPact sandals made?

Our sandals are made by a small footwear partner we have worked with since 2021. Final quality checks and packing happen at our Santa Cruz studio.

Still stuck? Talk to customer care.

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